Volume 29, Issue 1 (1-2015)                   Med J Islam Repub Iran 2015 | Back to browse issues page

XML Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Moslehi S, Atefi Manesh P, Sarabi Asiabar A. Quality measurement indicators for Iranian Health Centers. Med J Islam Repub Iran 2015; 29 (1) :147-151
URL: http://mjiri.iums.ac.ir/article-1-2693-en.html
Health management and economics research center, Iran University of Medical Sciences, Tehran, Iran. , sarabi.a@iums.ac.ir
Abstract:   (4677 Views)

  Background: Recently, quality is a serious concern in development of organizations. There are various indicators to assess quality and the purpose of this study was to identify the main indicators for quality measurement of Iranian health centers.

  Methods : This qualitative study was conducted in three stages: first, review of the literature was performed to identify different indicators for quality measurement in health centers second, a two-round Delphi process was used with participation of 18 experts in both rounds third, Analytical Hierarchy Process (AHP) method was applied to give weights to each indicator.

  Results : Twenty-seven indicators were identified from the literature review stage. The Delphi method reduced the list to 4 indicators. Developing a quality plan in the health center had the highest weight (38%) and percentage of followed complaints the lowest (12%). The consistency rate was 7.2% indicating appropriateness of the data.

  Conclusion : This list of indicators can be used as a template for measuring quality of health centers in Iran and possibly in other developing countries.

  

Full-Text [PDF 703 kb]   (1784 Downloads)    
Type of Study: Original Research | Subject: Health

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.