en Public Administration & Health management and economics Public Administration & Health management and economics Original Research Original Research <span style="font-size:13pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="text-autospace:none"><span new="" roman="" style="font-family:" times=""><span style="font-style:italic"><b><span style="font-size:9.0pt"><span style="font-style:normal">Background: </span></span></b><span style="font-size:9.0pt"><span style="font-style:normal">Ensuring and maintaining people&rsquo;s health is one of the most important programs in every country. The aim of the present study was to identify successful experiences of hospital service quality resilience during the coronavirus pandemic.</span></span></span></span></span></span></span></span><br> <span style="font-size:13pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="text-autospace:none"><span new="" roman="" style="font-family:" times=""><span style="font-style:italic"><span style="font-size:9.0pt"><span style="font-style:normal">&nbsp;&nbsp; <b>Methods: </b>The present qualitative study was conducted using a content analysis method from September 2021 to April 2022. Seventeen senior and middle managers of Shiraz University of Medical Sciences and affiliated hospitals assigned as coronavirus centers were purposefully included. Data were analyzed using Graneheim and Lundman&#39;s method and MAXQDA 2020 software. The results of this study identified successful experiences that affected the quality of hospital services during the pandemic.</span></span></span></span></span></span></span></span><br> <span style="font-size:13pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="text-autospace:none"><span new="" roman="" style="font-family:" times=""><span style="font-style:italic"><span style="font-size:9.0pt"><span style="font-style:normal">&nbsp;&nbsp; <b>Results:</b> Five main themes were identified:&quot; Supporting University of Medical Sciences, Improving the hospital process, human resource, Medical, and pharmaceutical equipment and Welfare Facilities&quot; and 31 sub-themes.&nbsp; </span></span></span></span></span></span></span></span><br> <span style="font-size:13pt"><span style="text-justify:kashida"><span style="text-kashida:0%"><span style="text-autospace:none"><span new="" roman="" style="font-family:" times=""><span style="font-style:italic"><span style="font-size:9.0pt"><span style="font-style:normal">&nbsp;&nbsp; <b>Conclusion:</b> The resilience of hospital service quality was one of the governing indicators of the Ministry of Health during the coronavirus pandemic. Despite the many challenges in pandemic management and control, hospitals have made efforts in this field to create successful experiences that make it even more important to prepare hospitals for new epidemic conditions. </span></span></span></span></span></span></span></span><br> &nbsp; Successful experiences, Quality, Resilience, Pandemic 1265 1271 http://mjiri.iums.ac.ir/browse.php?a_code=A-10-5989-2&slc_lang=en&sid=1 Nasrin Moradi nasrin.moradi.2009@gmail.com 200319475328460075240 200319475328460075240 No 1. Department of Health Services Management, School of Health Management and Information Science, Iran University of Medical Sciences, Tehran, Iran Asgar Aghaei Hashjin aghaei.a@iums.ac.ir 200319475328460075241 200319475328460075241 Yes Department of Health Services Management, School of Health Management and Information Science, Iran University of Medical Sciences, Tehran, Iran Aidin Aryankhesal aryankhesal.a@iums.ac.ir 200319475328460075242 200319475328460075242 No Department of Healthcare Services Management, School of Management and Information Sciences, Iran University of Medical Sciences, Tehran, Iran