Medical Journal of The Islamic Republic of Iran (MJIRI)
Iran University of Medical Sciences
Thu, Nov 21, 2024
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Volume 36, Issue 1 (1-2022)
Med J Islam Repub Iran 2022 |
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Khajehazad M A, Faghankhani M, Asadi A, Golalipour E, Shariat S V, Naserbakht M, et al . The Effects of an Empathic Communication Workshop on Internal Medicine Residents’ Self-Perceived Empathy and Their Patients’ Perception of Physician’s Empathy: A Single-Group Experimental Study. Med J Islam Repub Iran 2022; 36 (1) :1039-1043
URL: http://mjiri.iums.ac.ir/article-1-8237-en.html
URL: http://mjiri.iums.ac.ir/article-1-8237-en.html
Mohammad Amin Khajehazad 
, Masoomeh Faghankhani , Ali Asadi , Elnaz Golalipour , Seyed Vahid Shariat , Morteza Naserbakht , Hamid Bahador , Shahram Agah , Golnoosh Ansari , Farzaneh Barzkar , Hamid Baradaran
, Masoomeh Faghankhani , Ali Asadi , Elnaz Golalipour , Seyed Vahid Shariat , Morteza Naserbakht , Hamid Bahador , Shahram Agah , Golnoosh Ansari , Farzaneh Barzkar , Hamid Baradaran
Center for Educational Research in Medical Sciences (CERMS), Iran University of Medical Sciences, Tehran, Iran , baradaran.hr@iums.ac.ir
Abstract: (959 Views)
Background: Empathetic communication improves the physician-patient relationship and enhances patient and physician satisfaction. This study aims to evaluate the impact of empathic communication skills training on physicians’ self-perceived performance and patient satisfaction regarding the empathetic quality of their relationship with their physicians.
Methods: In this single-group before-after experimental study, we recruited 50 internal medicine residents at a large teaching hospital. We assessed the residents’ empathy using the Jefferson Scale of Empathy before and 3 weeks after an 8-hour workshop on empathic communication skills. We also recruited 50 of their patients before and another 50 patients 3 weeks after the training to assess the patient’s perceptions of their physician’s empathy using the Consultation and Relational Empathy scale. Physicians’ and patients’ mean scores on empathetic care at the beginning of the study were then compared using paired t-tests with their scores after the workshop.
Results: The residents’ mean score on Jefferson Empathy Scale increased from 81.1 (95%CI:78.8-83.3) at baseline to 96.8 (95%CI:93.6-100) following the workshop (p < 0.001). Before the empathetic communication skills training, patients assessed their doctors' empathy at 68.3 (95%CI:63.5-73.2). After the intervention, this improved to 84.9 (95%CI:82.2-87.5) (p < 0.001).
Conclusion: In this study, both the residents and their patients stated that the residents' empathy skills had significantly improved after an empathetic communication workshop for internal medicine residents.
Methods: In this single-group before-after experimental study, we recruited 50 internal medicine residents at a large teaching hospital. We assessed the residents’ empathy using the Jefferson Scale of Empathy before and 3 weeks after an 8-hour workshop on empathic communication skills. We also recruited 50 of their patients before and another 50 patients 3 weeks after the training to assess the patient’s perceptions of their physician’s empathy using the Consultation and Relational Empathy scale. Physicians’ and patients’ mean scores on empathetic care at the beginning of the study were then compared using paired t-tests with their scores after the workshop.
Results: The residents’ mean score on Jefferson Empathy Scale increased from 81.1 (95%CI:78.8-83.3) at baseline to 96.8 (95%CI:93.6-100) following the workshop (p < 0.001). Before the empathetic communication skills training, patients assessed their doctors' empathy at 68.3 (95%CI:63.5-73.2). After the intervention, this improved to 84.9 (95%CI:82.2-87.5) (p < 0.001).
Conclusion: In this study, both the residents and their patients stated that the residents' empathy skills had significantly improved after an empathetic communication workshop for internal medicine residents.
Type of Study: Original Research |
Subject:
Medical Education
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